FAQs
How can Dima Health help you?
Select one of the categories below.
Your Account
Why should I create my own Dima account?
Signing up for an account is easy and discreet. Your personal data is protected via heavily encrypted SSL technology and kept private. An account allows you to save your prescriptions, so you won’t need to take the questionnaires for them each time.
Can I edit my account details?
After you create a new account, you can change your password, personal details, and credit card information via your profile page.
Shipping
How Do I Pay?
We accept all major forms of payment, including GCash, credit and debit cards, GrabPay, Paypal, and COD.
How much does delivery cost?
Our delivery fees are as follows:
Metro Manila PHP
Rest of Luzon PHP
Visayas PHP
Mindanao PHP
Metro Manila PHP
Rest of Luzon PHP
Visayas PHP
Mindanao PHP
How long will delivery take?
Standard shipping is 1-2 days for Metro Manila/Antipolo, and 3-10 days for elsewhere in the Philippines. We also offer same day deliveries for orders made by 5:30pm! For this, select the Mr. Speedy option.
Will my delivery draw unwanted attention?
Don’t worry: your order will arrive very discreetly packaged with no identifiable markings.
What do I do if there’s an issue with my order?
If you receive the wrong package, it arrives damaged, or otherwise has a problem, please e-mail support@dima.ph explaining your complaint so we can address it as soon as we can. You can also request for delivery status tracking through the same e-mail address.
Sexual health 101
Are your products FDA Registered?
All Dima prescription products have been registered with the Food and Drug Administration of the Philippines (FDA). A friendly warning: many other e-commerce sites skip this rigorous registration process, so always be wary of purchasing unregulated (perhaps even counterfeit) products online.
Can I trust generic drug alternatives?
Yes, you can! Dima believes healthcare in the Philippines should be accessible and affordable. Like their more expensive name-brand competitors, our generic products have identical active ingredients, perform with the same efficacy, are subjected to the same testing rigor, and are submitted to the same FDA registration process.
Can I order if I’m below 18?
You have to be 18 and above because our products are age-restricted in the Philippines.
Birth Control Pills
Are your products FDA Registered?
All Dima prescription products have been registered with the Food and Drug Administration of the Philippines (FDA). A friendly warning: many other e-commerce sites skip this rigorous registration process, so always be wary of purchasing unregulated (perhaps even counterfeit) products online.
Can I trust generic drug alternatives?
Yes, you can! Dima believes healthcare in the Philippines should be accessible and affordable. Like their more expensive name-brand competitors, our birth control generic products have identical active ingredients, perform with the same efficacy, are subjected to the same testing rigor, and are submitted to the same FDA registration process.
Can I order if I’m below 18?
You have to be 18 and above because our products are age-restricted in the Philippines.
Erectile Dysfunction
Are your products FDA Registered?
All Dima prescription products have been registered with the Food and Drug Administration of the Philippines (FDA). A friendly warning: many other e-commerce sites skip this rigorous registration process, so always be wary of purchasing unregulated (perhaps even counterfeit) products online.
Can I trust generic drug alternatives?
Yes, you can! Dima believes healthcare in the Philippines should be accessible and affordable. Like their more expensive name-brand competitors, our generic erectile dysfunction pills have identical active ingredients, perform with the same efficacy, are subjected to the same testing rigor, and are submitted to the same FDA registration process.
Can I order if I’m below 18?
You have to be 18 and above because our products are age-restricted in the Philippines.
Yeast Infection & BV
Are your products FDA Registered?
All Dima prescription products have been registered with the Food and Drug Administration of the Philippines (FDA). A friendly warning: many other e-commerce sites skip this rigorous registration process, so always be wary of purchasing unregulated (perhaps even counterfeit) products online.
Can I trust generic drug alternatives?
Yes, you can! Dima believes healthcare in the Philippines should be accessible and affordable. Like their more expensive name-brand competitors, our generic yeast infection & BV products have identical active ingredients, perform with the same efficacy, are subjected to the same testing rigor, and are submitted to the same FDA registration process.
Can I order if I’m below 18?
You have to be 18 and above because our products are age-restricted in the Philippines.
Urinary Track Infections (UTIs)
Are your products FDA Registered?
All Dima prescription products have been registered with the Food and Drug Administration of the Philippines (FDA). A friendly warning: many other e-commerce sites skip this rigorous registration process, so always be wary of purchasing unregulated (perhaps even counterfeit) products online.
Can I trust generic drug alternatives?
Yes, you can! Dima believes healthcare in the Philippines should be accessible and affordable. Like their more expensive name-brand competitors, our generic UTI products have identical active ingredients, perform with the same efficacy, are subjected to the same testing rigor, and are submitted to the same FDA registration process.
Can I order if I’m below 18?
You have to be 18 and above because our products are age-restricted in the Philippines.
Prescriptions
How do I order prescription products?
If your product requires a prescription, you will be guided to fill out a short medical form. Our partner physicians will review it and issue you a free prescription if everything is in order.
Do I need to book an online consultation with your doctors to get a prescription?
Nope! Our telemedicine consultations are available just in case you’d like to talk to a specialist. Each prescription product corresponds with a quick health questionnaire. As we mentioned earlier, our doctors will review your answers and write you a prescription for free!
Can I use an existing prescription?
Absolutely. If you already have a valid prescription, simply upload a photo of it when prompted during your order.
What happens if my prescription request is rejected?
Don’t worry if our doctors did not approve your order. Your order will be fully refunded.
Online Consultations
What specialists do you have?
Dima’s telemedicine platform is steadily growing. Right now, we have OB-GYNs, urologists, and dermatologists at your service for telemedicine consultation.
How do I book a consultation?
Head over to Dima’s booking page and select the specialization you have in mind. Pick your preferred doctor and schedule, and then confirm your choice. Make sure to book your telemedicine consultation at least 3 hours before your desired schedule so that our doctors have time to accommodate you!